Terms and conditions
GENERAL TERMS
Dry Needling Romania is the commercial name of Osteo Recovery SRL, a limited liability company headquartered in JUD. ILFOV, VILLAGE. DOBROESTI, COM. DOBROESTI, STR. HIP. GIURCA CONSTANTIN, NO. 8 SPACE NO. 45, registered with the Trade Register under number no. J23/6418/2021, with CUI 40510793, hereafter referred to as Dry Needling Romania.
Please read these terms and conditions carefully for the best use of the site. Use of this site implies tacit acceptance of the terms and conditions of use presented below, which represent the agreement (contract) between the parties.
As the author/owner/administrator of the website www.dryneedlingromania.ro, Osteo Recovery SRL reserves the right to change and update its content at any time, as well as the Privacy Policy, Terms and Conditions of Use, Cookies Policy and Data Processing , without prior notice. Therefore, please visit these sections periodically to check the terms and conditions that you have agreed to comply with.
Access to the website www.dryneedlingromania.ro (hereinafter referred to as the website), in order to place an order or to register for events, is allowed to any natural or legal person (hereinafter referred to as the Client), who complies with the Terms and Conditions.
In order to successfully complete the purchase or event registration procedure, hereinafter referred to as the "Products", the Customer undertakes to provide the information requested and to complete all fields adequately, completely, correctly and truthfully, as specified in the identity document.
The site may only be used by customers for viewing, ordering, paying, registering for events and recommending our products or services. Our site may not be used to make any illegal or fraudulent payment, to post or transmit any material with defamatory, threatening, obscene, indecent, inflammatory or similar content. We reserve the right to not allow the posting and/or to delete immediately and without prior notice any comment on the site that contains inappropriate language, serious spelling errors or that could harm the image and/or create a state of discomfort for Dry Needling Romania representatives or customers and visitors.
We cannot guarantee uninterrupted and uninterrupted use of the site. It is possible that errors, defects, viruses or other harmful behaviors may occur on the site or on servers that make it unavailable. We will take all measures to limit and eliminate such unpleasant events as soon as possible. We reserve the right to terminate or restrict access to the site by any person at any time, without prior notice and without liability, if we find that these Terms and Conditions are not complied with or that the relations between the parties through the site are ineffective .
We have the right to use for advertising purposes and not only any comment written by visitors or registered members on the site.
REGISTRATION ON THE SITE
Any customer who wishes to do so can register on the site by accessing the "My Account" button, available on the main page, followed by a simple click on the "Create an account" button, and following the appropriate steps required for registration.
To register, you will be asked to enter your first name, last name, email address and phone number. You are required to enter a valid email address, otherwise it will not be possible to continue the registration procedure on the site. You are fully responsible for keeping your access password safe as well as any information regarding registration, authentication and account. You are also fully responsible for any order and/or payment made using our site from your account. You have the opportunity to give your consent to receive newsletters. In this way, you will be informed about our activity on the site.
PLACE YOUR ORDER
Placing an order is done by following these steps:
- Select the desired product and click on the “Purchase the protocol” button.
- If you want to add more products to your cart, repeat step 1 for each product.
- After selecting the desired products, follow the instructions on the site, then place your order by clicking the "Place Order" button.
- To complete the order, you must agree to the Terms and Conditions and Personal Data Policy.
- Placing an order on the site is extremely simple, based on your first and last name, phone number, and email address.
- Once the above data is confirmed, select the desired payment method.
- Placing an order involves paying the price established according to the details on the site for the ordered product(s).
- The tax invoice will be issued following confirmation of payment through the online payment processor, Mobilpay.
- Once payment is confirmed, you have instant access to the platform and the purchased products.
ORDER CONFIRMATION
You will receive an order confirmation email shortly. Dry Needling Romania reserves the right to confirm your order after payment has been made.
PRODUCT DELIVERY. TERMS, METHODS AND COSTS
Once the payment for the products is made, the customer receives instant access to the products ordered on the platform (access with username and password).
PAYMENT. BILLING.
- bank transfer
- online, with card, through the Mobilpay system
RIGHT OF WITHDRAWAL
In accordance with Romanian law, the consumer has the right to notify Osteo Recovery SRL in writing that he/she withdraws from the purchase, without penalty and without giving a reason, within 14 calendar days from receipt of the product or, in the case of services, from the conclusion of the contract. According to GEO 34/2014 art 16 m) the provision of digital content that is not delivered on a material support is exempt from the right of return, if the provision began with the express prior consent of the consumer and after he/she confirmed that he/she has become aware of the fact that he/she will lose his/her right of withdrawal. By paying for the program, you have instant access to it on the work platform; as a result, the right of withdrawal according to GEO 34/2014 art 16m will not apply.
CONTRACTUAL LIABILITY
By creating and using the Account, the Client assumes responsibility for maintaining the confidentiality of the Account data (username and password) and for managing access to the Account, being responsible under the law for the activity carried out through his Account.
By accessing the site, creating an Account, using the site, placing orders, etc., the Customer expressly and unequivocally accepts the Terms and Conditions of the site in its latest version communicated on the site. After creating the Account, the use of the content is equivalent to accepting the changes made to the Terms and Conditions of the site and/or updated versions of the Terms and Conditions of the Site. The Customer is responsible for checking the final version of the Terms and Conditions whenever using the site.
Acceptance of the Terms and Conditions of the site is confirmed by checking the corresponding checkbox on the site and/or by sending the Order and/or by making an online payment.
We do not assume responsibility for damages of any kind that the Customer or any other third party may suffer as a result of our performance of any of our obligations under the Order, nor for damages that may result from the use of physical products after delivery, let alone for their loss.
COMPLAINTS
Any dissatisfaction related to accessing, using, registering on our website, placing an order, issues related to the order placed, issues related to registering for events and the like, will be communicated to us directly, either by phone, at phone number 0747 228 022 or by email at a_mazareanu@yahoo.com.
Your dissatisfaction will be recorded and you will receive a written response, to the email address mentioned when you notified us of your dissatisfaction, within a maximum of 48 hours, calculated on a business day.
The client declares that he/she agrees not to make these complaints public (on social networks, media, discussions at private parties or in any other way) subject to bearing the damages caused for the image damage caused to the site owner through these actions.
INTELLECTUAL PROPERTY
The content of this site, including but not limited to logos, stylized representations, symbols, images, photographs, text content and the like, as well as all content of the information contained in the online programs sold through the site are the exclusive property of Osteo Recovery SRL. It is not permitted to copy, distribute, publish, modify, supplement, use, display, include, link, transmit, remove signs, photographs, images, pieces of text, display, sell, etc., the content, data, information, photographs or other information found on the site or on the platforms/programs to which you purchase access through the site, without the express permission granted in writing by Osteo Recovery SRL. It is not permitted to transmit your access data to the online programs sold through the site to a third party.
Niciun Client nu dobândește, prin utilizarea și accesarea site-ului vreun drept sau vreo licență de utilizare a vreuneia dintre informațiile de pe site sau vreun drept de proprietate intelectuală/industrială asupra produselor și/sau serviciilor comandate de pe site. Niciun client nu are dreptul de a utiliza un dispozitiv automat sau manual pentru a monitoriza materialele disponibile pe site.
PROCESSING OF PERSONAL DATA
Osteo Recovery SRL complies with the provisions of Law No. 677/2001 on the protection of individuals with regard to the processing of personal data and the free movement of such data, as amended and supplemented, and of Law No. 506/2004 on the processing of personal data and the protection of privacy in the electronic communications sector.
The purpose for which we request the Customer to provide personal data: to make it possible to deliver the ordered products, confirm the Order, inform Customers about the status of the Order, provide responses to complaints placed, evaluate the goods and services offered, commercial activities, promotion of goods and services, marketing, advertising, development, market research, statistics, monitoring of sales and Customer behavior, administrative, media and the like.
By accepting these Terms and Conditions, the Client declares that he/she agrees that his/her personal data will be included in our database and expressly consents to his/her personal data being stored, used and processed indefinitely by Osteo Recovery SRL and its collaborators/affiliates, but also to be transferred/transferred to its affiliates as well as to other entities in the country or abroad, based on a confidentiality commitment from them.
Based on a written request signed and sent to Osteo Recovery SRL, at the address: Jud. Brăila, Str. Grădinarilor, No. 28A, you can exercise your right to one request per year free of charge regarding the confirmation of whether or not personal data is being processed. You can also request in writing, at the same address: the rectification, updating, blocking or deletion of data whose processing does not comply with the legal provisions, the transformation into anonymous data of data whose processing does not comply with the legal provisions, the notification to third parties to whom the data has been disclosed, if this is not impossible or does not involve a disproportionate effort compared to the legitimate interest that could be harmed.
Information regarding the client's personal data may be transmitted to the Prosecutor's Office, the Police, the courts and other authorized State bodies, upon their request and within the limits provided by law.
NEWSLETTERS
When creating an account on the site and/or placing an order, the Customer has the opportunity to express his/her agreement to receive Newsletters.
The newsletter represents a means of periodic, exclusively electronic (e-mail, SMS) information on products, services, events, promotions, etc. from a certain period, without any commitment from the owner with reference to the information contained therein.
The customer can withdraw this agreement at any time, without any obligation, by simply contacting our representative at phone number 0747 228 022 or by accessing the Deactivate button at the bottom of each Newsletter received.
FORCE MAJEURE
Neither of the contracting parties is liable for the failure to perform on time or/and for the improper performance – in whole or in part – of any obligation incumbent upon it under this contract, if the failure to perform or improper performance of the respective obligation was caused by force majeure, as defined by law, for reasons beyond the control of the parties.
The party invoking force majeure is obliged to notify the other party, within 5 (five) days, of the occurrence of the event and to take all possible measures to limit its consequences.
APPLICABLE LAW
The contract will be governed and interpreted in accordance with Romanian law. Any misunderstandings between the site owner and the Client in connection with the relations arising from the use of the site shall be resolved amicably, and in case of failure, shall be submitted to the competent courts.
FINAL PROVISIONS
This site is owned by Osteo Recovery SRL, which grants you the right to access and use the site subject to your acceptance of these Terms and Conditions. By accessing and using the site, you automatically and unequivocally agree to comply with the Terms and Conditions on the site.
Osteo Recovery SRL has the right to modify the Terms and Conditions at any time, without prior notice, by posting the updated version on the site, and the Client is obliged to read the Terms and Conditions whenever he accesses the site. The Client is obliged to strictly comply with the Terms and Conditions on the site and cannot claim or defend himself with ignorance of the Terms and Conditions on the site, valid at the date of accessing, using and/or placing an order on the site or in case of registering for an event.
Promotions offered by Osteo Recovery SRL that are announced on the site. Promotions begin their validity at the moment of their activation on the site and cease their validity at the moment of their inactivation on the site. Promotions are not cumulative with each other or with other discounts and are valid only within the limit of stock, unless otherwise specified on the site.
These Terms and Conditions are supplemented by special aspects/provisions included in the description of the products/events available on the site. In the event of any contradictions between these Terms and Conditions and the special provisions mentioned above, the special provisions shall prevail.